Description
- Description
- Reviews
- Delivery
- Return
Fluffy Plush Walking & Talking Dog Toy Electronic Pet Puppy with Barking Sounds
We aim to dispatch your orders the same day. Please check the cut-off time at the individual item page
| Standard Delivery | Express Delivery | Saturday Delivery | |
| UK Delivery (excluding Northern Ireland) | Free | £5.99 | £8.99 |
| Northern Ireland | Free | £9.99 | Not available |
| British Forces | Free | Not available | Not available |
Standard Delivery
Our standard delivery service takes usually 2-5 working days. Add an extra 1-2 days to remote areas /excluding weekends and bank holidays/ to UK mainland addresses.
Express delivery
The express delivery service takes usually 1-2 working days to UK mainland addresses, add an extra day to remote areas. Depending on the product the item will be shipped either by Royal Mail or another courier company.
Saturday Delivery
We provide a guaranteed Saturday delivery service. You have the option to select it at the checkout and make sure that your order has been placed by 1pm on Friday
*Please note: our delivery partners are very busy at this time of the year, therefore we are not able to guarantee a next day delivery, although we will use an express delivery service if you have opted for such.
Weekends and Bank holidays are non-working days and if your order has been dispatched on Friday by express service, it will be due for delivery on the following Monday. Once your order has been dispatched, you will receive a notification e-mail if you have provided an e-mail address.
We can dispatch orders to most European countries - for prices, please check each product.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us by filling this form. If your return is accepted, you can send the item back with the attached reference number. Our address is
The Magic Toy Shop Ltd.,
Unit 6, Edenbridge Trading Centre,
Hever Road,
Edenbridge,
Kent,
Post Code: TN8 5EA,
Items sent back to us without first requesting a return will not be accepted.
Use this form or online chat if you have any question regarding returns or you need our assistance.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.