Delivery

Our standard delivery service takes usually 2-4working days. Add an extra 1-2 days to remote areas /excluding weekends and bank holidays/ to UK mainland addresses. More information about the delivery

Yes We have. The Next Day Delivery service takes usually 1-2 working days to UK mainland addresses, add an extra day to remote areas. Depending on the product the item will be shipped either by Royal Mail or another courier company.

The delivery timeframe is depend of the service what you chose (standard 2-4 days, express 1-3 days, next day 1-2 days). If you have not received your parcel, please send us a message. Our Customer Support Team will assist you! Contact Us

Please contact us as soon as possible, remember that we are here to help. In order to advise we just need your order number and a picture showing the damaged of the item. Our Customer Support Team is here to help and sort the issue as soon as we can.

Payments

We accept the following methods of payment: VISA, VISA Debit, Mastercard, VISA Electron, Delta, Maestro, Solo, PayPal and ApplePay.

No. At this time themagictoyshop.co.uk does not accept Cashier's Checks or Money Orders.

Return

If you are not satisfied with the item, please send it back in an original condition within 30 days of receipt for a refund of the purchase price. Our address is: The Magic Toy Shop, Unit 6 Edenbridge Trade Centre, Hever Road, Edenbridge, Kent, TN8 5EA. Please enclose a note with your order number

Yes we can replace the item, but please note that we recommend reordering a new item at the checkout as it will be much quicker. In order to send the replacement item, we need to wait a certain amount of time for the damaged item to be returned back to us.

Once we receive the item back from the Post Office, we will refund your payment. Please keep the Proof of Postage and ask your Local Delivery Office for one, in order to track the journey of the returned item.

Across the Board

Please contact us and one of our customer service representatives will unsubscribe your email address.

Yes we do! To get in contact with one of our live chat specialists by Facebook Messenger

The Magic Toy Shop is a company based in the UK. Our selection contains products from categories such as kids toys, garden tools, inflatable items, campaign, kitchen items and much more. Our brands are The Magic Toy Shop, GEEZY and MTS which can be found on our website. We are selling products on huge marketplaces like Amazon, eBay, Etsy, etc. But the most important for us is our costumers and their experience with our company. We are here to support them as much as we can and we are happy when they share with us many positive stories.

Customer Support

0173866922

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